The Executive Vice Chairman, EVC, of the Nigerian Communications Commission, NCC, Professor Umar Garba Danbatta, has declared 2017 as the year telecom consumers will derive maximum benefits from their subscriptions to telecommunication services.
Danbatta made the declaration during his visit to the South-East zonal office of the commission in Enugu and was contained in a press release sent to DAILY POST.
Commending staff of the zonal office for their hard work, Danbatta implored them to intensify the sensitization campaign on the Commission’s initiatives and programmes in 2017.
The EVC also urged telecom consumers to take advantage of the toll free line-622 to lodge complaints about services rendered by the operators and to also activate the DO NOT DISTURB, DND, Code, 2442, to tame the instances of unsolicited massages and calls from telemarketers.
He bemoaned the fact that very small percentage of subscribers has activated the DND Code.
Danbatta said the Board and Management of the Commission are mindful of the circumstances of telecom operation in Nigeria, such as challenges of electricity, vandalism and arbitrary charges among others.
He recalled measures already taken to ameliorate the situation which include signing of MOUs with state governors to mitigate the excruciating conditions telecom companies face in the deployment of services across the country.
The EVC, therefore called on the staff to ensure that telecom operators observe the Key Performance Indicators, KPIs, in order to achieve good quality of service.
“Very soon, we will unveil a plan to give a concrete expression to our declaration of the Year 2017 as the Year of the Consumer,” Danbatta said.
Danbatta appealed to the staff to brace up for more work because soon the South East zone will witness deployment of fibre infrastructure as part of the implementation of the National Broadband Plan.
He disclosed that the Commission has achieved 21 percent broadband deployment and promised that the Commission will ensure that it achieves 30 percent broadband coverage by 2018 as stipulated in the National Broadband Plan.
He assured that the Management of NCC was committed to translating the organisation’s vision to reality.
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