Jumia Nigeria- We have received first-hand report about an incidence involving one of our delivery agents who assaulted our customer, Mr. Damilola Johnson on Friday, December 7th, 2018. Our attention has also been drawn to a video of the said incidence and we have identified the delivery agent as Mr. Godwin Obong, a staff of one of our logistics partners.
We condemn in the strongest terms any such actions that disrespect or threaten our customers.
Consequently, we have ensured that Mr Obong’s Employers have taken disciplinary measures against him, and we are also taking disciplinary measures against his Employers.
We have also reached out to Mr. Damilola Johnson to express our sincere apologies and regret over the incidence.
We also want to reassure our customers that our commitment to offering you a unique shopping and delivery experience remains undaunted and we will continue to work with our logistics partners in preventing a future occurrence.
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