Consistent with its faith in the place of the consumer as the most central stakeholder in the telecom ecosystem, the Nigerian Communications Commission, NCC, yesterday organised the 28th edition of the Consumer Townhall Meeting (CTM) in Eket, Akwa Ibom State in furtherance of its commitment to engage the telecom consumer irrespective of his or her geographical location.
The Executive Vice Chairman of NCC, Prof. Umar Danbatta speaking through the Director Consumer Affairs, Abdullahi Maikano, said NCC’s determination to empower the telecom consumer through information sharing, education and dialogue explains “the introduction of outreach programmes such as the CTM, Telecom Consumer Parliament (TCP) and the Consumer Outreach Programme (COP); as well as the launch of a dedicated Consumer Web Portal; the Consumer Affairs Bureau Twitter account; and the robust, consistent interaction with the consumer through the Commission’s social media assets which include Facebook, Twitter, Instagram and LinkedIn.”
Danbatta said the rights of the Consumer to receive from his service providers, accurate, relevant and timely information in a clear and simple language is inviolable.
He noted that the NCC has also demonstrated its obligations to the Consumer through the outlined consumer-centric programmes listed above to underscore the importance of the consumer.
One of Maikano’s deputies who spoke in his stead in an Opening Remark, Ismail Adedigba, urged the spectrum of stakeholders present at the Meeting to use the opportunity of the platform and the presence of the Telecom Service Providers to participate in the discussions frankly but orderly towards steering the right course for the resolution of complaints they wish to bring to the attention of their service providers.
Adedigba reminded everyone present of the declaration of 2017 as Year of the Nigerian Telecom Consumer by the Management of the Commission as a clear demonstration of NCC’s concern to address the challenges telecom consumers face.
He emphasized the need for consumers to activate the Do Not Disturb Code 2442 to stop incessant unsolicited messages they receive on their mobile phones. He also advised consumers to always reach the Commission through the Toll Free Line – 622 to lodge further complaints on issues they had earlier reported to their service providers but which are not resolved satisfactorily.
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