The Enugu Electricity Distribution PLC (EEDC) on Wednesday cautioned its customers against patronizing fraudsters.
The disco gave the caution in a statement issued by its Communications Manager, Mr. Chukwuemeka Ezeh.
Ezeh said some customers had fallen victims of such fraudsters, who promised to wipe off their unpaid bills after parting with certain sum of money.
He assuring them of improved service delivery and technical support during the festive period.
He said, “the company has made efforts to improve and rehabilitate its network, citing relief transformers and replacing failed ones to ensure customers enjoy supply during the festive period.”
He warned customers “against activities of fraudsters who are in the habit of defrauding unsuspecting customers of their hard earned money during this period of the year.”
He cited a recent incident at a community in Enugu where they were defrauded of the sum of Five hundred thousand Naira, after someone promised to help them wipe off their outstanding debts.
Ezeh reiterated that outstanding bills cannot be wiped off and encouraged customers to be vigilant, look out and report any suspected activity or person to the nearest EEDC office.
“Customers are also advised to protect electrical installations within their neighborhood from vandals, as the rate of vandalism is on the rise.
“These vandals who usually vandalise armoured cables, feeder pillar units, conductors, transformer oil, and in some cases, the entire transformer, always deprive our customers access to power supply once their electrical installations are attacked,” he said.
Mr. Ezeh promised customers of technical support during the festive period, “both our technical and operations team will be on ground at our District Offices to attend to faults that might occur during the holiday period. Customers are therefore encouraged to make use of our 24/7 Call Center facility in reporting faults by simply dialing 084 700 100.”
He also encouraged customers to “take advantage of the alternate payment channels to make their payments during the holiday period.
“These include the collection agent locations within their neighbourhoods as well as its Energy Pay (online) payment platform.
“Receipts must be obtained for every payment made, with a complementing SMS alert confirming such payments.”
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