Sequel to the 5, 500 complaints received from bank customers as at August 2014, the Central Bank of Nigeria, CBN, has returned an estimated N17 billion to bank customers who were fraudulently charged by various banks.
Speaking at a press briefing to mark the commencement of the Financial Literacy and Consumer Awareness Campaign in Calabar on Monday, the Head of Consumer Protection Department of the CBN, Hajia Khadijah Kassim disclosed that as soon as complaints of fraud were received, the apex bank wasted no time in addressing it.
Kassim, who represented the Director, CPD, Mr. U.A. Dutse, informed that the CBN was putting structures in place to ensure that consumers got maximum benefits from financial services provisioning to enable them take charge of their financial well-being and enhance economic development.
“We ensure that banks treat their customers fairly,” she said.
The CBN chief enjoined customers to always question any debit to their account they do not understand and report to their various banks, adding that the banks have a period of thirty days to resolve the issues, else it gets to the CBN, where they ensure the issues are resolved fairly to the customer.
While noting that customers have a right to complain, she advised them to always pay attention to their bank statements regularly.
As regards the reason behind the week-long sensitization programme, Kassim said it was to interact and to sensitize Cross River State residents on financial literacy and consumer protection issues.
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